Welcome to cherylgaynorphysio.co.za (referred to in this document as the “Website”), owned and operated by Cheryl Gaynor Physiotherapy Inc. (referred to in this document as “the Company”). The Company is committed to protecting the privacy of users of the Website. The Company values the trust of its subscribers and all others who work with it, and recognises that maintaining that trust requires transparency and accountability in how the Company handles your personal information. This privacy statement is incorporated into, and is subject to, the Company’s standard Terms and Conditions relating to the use of the Website.
In performing the Company’s services in the ordinary course of business, the Company may collect, use, and disclose personal information. Anyone from whom the Company collects such information can expect that it will be lawfully protected as far as reasonably possible, and that any use of this information is subject to consent, as required by law. This is in line with the Company’s general privacy practices.
We comply with the Protection of Personal Information Act No. 4 of 2013 (POPIA), and with the principles outlined in Sections 50 and 51 of the Electronic Communications and Transactions Act No. 25 of 2002 (ECTA), which govern your right to have your personal information kept private.
This privacy statement sets out how the Company collects, uses, discloses, and safeguards the personal information it processes during the course of its business.
1. Definitions
In this privacy statement, the Company uses the following terms:
- “Personal Information” means all information which may be personal in nature, or information about an identifiable natural or existing juristic person, in terms of POPIA.
- “User, you, your, or yourself” refers to any person who makes use of the Website.
2. What Personal Information Does the Company Collect, and Why?
The Company may collect personal information in the course of its ordinary business operations, including through the use of the Website. In processing such personal information, the Company ensures compliance with the provisions of POPIA, and personal information is used only for legitimate business purposes.
The Company limits the use and disclosure of personal information to what is permitted under POPIA, and only where users have consented to such collection, use, and disclosure.
Confidentiality of your personal information is important to us. Unless we have your consent or are permitted under national law, we will not sell, rent, or lease your personal information to others. We will not use or share your personal information in ways unrelated to the circumstances described in this Privacy Statement.
3. Obtaining Consent
Except where otherwise permitted by law, the Company does not collect, use, or disclose your personal information without your consent.
4. Use and Disclosure of Personal Information
The Company operates the Website, and conducts its business generally, in accordance with South African legislation, and considers it imperative to protect the privacy interests of data subjects. If the Company sends personal information outside of South Africa (including where such information is hosted offshore), it will take all reasonable steps to ensure compliance with all applicable laws, including POPIA.
Unless permitted by law or your consent is obtained, the Company will not transfer your personal information outside the Republic of South Africa.
5. Retention of Personal Information
All personal information retained on the Company’s database, including information obtained via the Website, is held in accordance with the retention provisions set out in South African law, including POPIA.
We retain your personal information for as long as reasonably necessary to fulfil the purpose for which it was collected and to comply with applicable laws, provided your consent to such purpose remains valid after the termination of our relationship with you.
6. Your Rights in Relation to Your Personal Information
You have rights in relation to your personal information and may contact the Company at any time to ask it to:
- confirm that it holds your personal information;
- provide you with access to any records containing your personal information, or a description of the personal information the Company holds about you; and
- confirm the identity or categories of third parties who have had, or currently have, access to your personal information.
The Company aims to ensure that your personal information is accurately recorded and adheres to processes that help maintain data accuracy. We provide individuals with reasonable access to review and correct their personal information. The Company’s contact details are set out on the Home Page of the Website and in the Contact Information section below.
When you make a request regarding your personal information, the Company will take reasonable steps to confirm your identity. There may be occasions when the Company cannot grant access to your personal information — for example, where doing so would interfere with the privacy of others or result in a breach of confidentiality. The Company will always explain its reasons in such cases.
If you believe that any personal information the Company holds about you is incorrect, inaccurate, irrelevant, outdated, incomplete, or misleading, you may ask the Company to correct it. If you believe such information is excessive, unlawfully obtained, or has been retained for longer than necessary, you may ask the Company to destroy or delete it.
Please note that if you withdraw your consent for the Company to use certain personal information, this may affect the quality and level of service the Company is able to provide to you.
When contacting the Company, please provide your name, address, any email address you have provided, and a description of the circumstances under which you provided the data. We will make reasonable efforts to incorporate any changes to your personal information as soon as practicable.
You have the right to lodge a complaint with the Information Regulator:
- By e-mail: [insert email address]
- Postal address: [insert postal address]
- By telephone: [insert telephone number]
7. Security
The Company takes the security and protection of personal information seriously and maintains physical, technical, and organisational safeguards to protect any data it collects. We have adopted procedures for the secure storage of personal information and are committed to working with our data suppliers to protect its security during any transfer to or from us.
We have also instituted safeguards to identify and help prevent the fraudulent use of personal information. Your personal information is only accessible to employees, agents, or contractors for legitimate business purposes, on a strictly need-to-know basis. Personal information we collect is moved to a secure network environment with access controls in place.
On the Website, we take precautions to secure your personal information. Where we ask you to provide personal information, we do so through a web page using industry-standard secure transport protocols, which encrypt your information as it travels between your computer and ours.
To protect your privacy and security, we also take reasonable steps to verify your identity before granting access to, or making alterations to, data we maintain.
The Company has adopted a security model that complies with generally accepted information security practices and procedures, including firewall technology, password controls, encryption processes, and antivirus software, in addition to physical security measures. These measures are designed to prevent loss of, damage to, or unauthorised destruction of personal information, and unlawful access to or processing of personal information. The Company maintains a security policy that all employees and suppliers must adhere to.
8. Privacy of Children
The Company defines children as individuals under the age of 18. This Website is not intended for use by children, and the Company does not knowingly collect information from children under the age of 18. The Website does not target children under 18. We encourage parents and guardians to take an active role in their children’s online activities and interests.
You must be at least 18 years old to access or use any products or services through the Website, or to become a subscriber to any program entitled to subscription benefits.
9. Cookies
The Website uses cookies in a limited way. Cookies are small files containing information that a website uses to track a visit by a user. The Company uses session cookies to better understand how the Website is used, in order to improve its performance for users.
A cookie may also be set on your computer to allow the Company to recognise you when you visit and to collect information such as the pages you visit and preferences you choose. We use this information for statistical purposes and to study Website usage so that we may improve and enhance your experience. No personal information is stored in cookies.
You may choose not to accept cookies by adjusting the relevant preference in your web browser.
For more information about cookies, you can visit: http://www.cookiecentral.com/n_cookie_faq.htm.
10. Third-Party Websites
The Website may offer links to third-party websites, including payment gateways for credit card payments. Operators of linked websites may also collect your personal information (including information generated using cookies) when you link to their sites. These third-party websites have their own terms of use and privacy policies, and the Company does not accept any responsibility or liability for them.
The Company is not responsible for any representations, information, warranties, or content on any third-party website, and does not exercise control over third parties’ privacy policies or how they collect, use, or disclose your information. It is important that you familiarise yourself with third-party privacy policies before providing them with your personal information.
The Company may use Google Analytics or similar analytical tools to obtain information used to display, optimise, and personalise advertisements and your experience on the Website.
11. Marketing
With your consent, the Company may use your personal information to promote and market additional products, services, and special offers from us or our affiliates that may be of interest to you. When you visit the Website, we may ask whether you wish to sign up to receive information and promotional offers from us and our marketing partners.
If you register for emails, you may opt out of receiving such communications at any time by contacting us using the details on the Contact Us page. If you do not provide consent, some features of the Website may not be available to you.
We will use your personal information for direct marketing purposes only if you have given your consent, or where permitted by law.
If you no longer wish to receive marketing communications, you may opt out by responding to the relevant newsletter and requesting to be unsubscribed, or by contacting the Company directly.
12. Updating of This Privacy Policy
Our compliance with this Privacy Statement is monitored on a regular basis. The Company reserves the right to modify this Privacy Statement with or without notice. The version posted on the Website at any given time shall be deemed to be the version then in effect. You agree to review this Privacy Statement whenever you visit the Website.
13. Contact Information
Questions, concerns, or complaints relating to this Privacy Statement, or to the Company’s treatment of personal information, should be directed to the email address listed on the Website’s Home Page.
Last revised: [23 July 2026]